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Terms and Conditions

How To Make A Booking

How to make a booking:

Day Excursions

Holidays

 

Payment

A deposit will be required upon booking, payment can be made by cash, card or cheque. Cheques should be made payable to Phil Haines Coaches Ltd.

A deposit of £10 is required for a day excursion, however if booking a destination with entry tickets, the deposit will be the cost of the ticket. The balance of the payment for a day trip is due 7 days before departure.

A £50 deposit is required when booking a holiday. The balance of the payment is due 6 weeks prior to the departure date.

 

If you need to cancel your Holiday

You or any member of your party can cancel the holiday, please ensure that you call the office on 01205 722359 so that your request can be dealt with efficiently and the cancellation date can be confirmed.

If you need to cancel your holiday then the following scale will be used, ensuring that any supplies that have been bought in such as hotel accommodation, ticket prices etc are covered. We are aware than exceptional circumstances may arise, these will be dealt with at the managers discretion.

 

Period before departure at which cancellation is confirmed Amount of cancellation charge
More than 42 days Loss of deposit
28 – 42 day 30% of total cost
14 – 27 days 50% of total cost
7 – 13 day 75% of total cost
0 – 6 days 100% of total cost

 

If you need to cancel your Day Excursion

Call the office on 01205 722359 if you are unable to attend the trip you are booked onto, your deposit is non-refundable and the full amount of the trip will be lost if cancelling between 0 – 6 days prior to the departure date. Exceptional circumstances will be considered at the managers discretion.

 

If we need to cancel your Holiday or Day Excursion

In extreme circumstances it may become necessary for us to cancel your holiday or day excursion due to the lack of support. In this instance we will refund all monies paid.

 

Holiday Insurance

We are unable to offer travel insurance; however, it is a condition of booking that you ensure you have adequate cover when travelling with Phil Haines Coaches.

 

Financial Security

Phil Haines Coaches Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ” The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Phil Haines Coaches Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Phil Haines Coaches Ltd.  This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.

 

Claims

In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation as evidence of cover and value.

 

Special Requests

All special requests should be stated at the time of booking. These cannot be guaranteed, but we will do our utmost to accommodate you where possible, all decisions will be made at the managers discretion.

 

For your Comfort, Safety and Security

All the seats on the coach are fitted with seatbelts, which by law now must be worn. Failure to do so is an offence. It is illegal to smoke on the coach and use of an e-cigarette (or similar) is not permitted. Smokers are reminded that bookings are taken on this understanding.

The consumption of alcohol is not permitted.

The use of mobile phones and other hand-held devices during coach journeys often causes annoyance to fellow passengers and can distract the driver. Therefore, we respectfully request that the use should be kept to a minimum. Personal headphones should be used when necessary.

 

Complaints

Complaints should be made in writing within 14 days of the excursion and sent Phil Haines Coaches, Ralphs Lanes, Frampton West, Boston, Lincolnshire, PE20 1QU.

 

Luggage

Luggage is carried at the owner’s risk, we ask you to keep your luggage down to one medium suitcase per person, not exceeding 20kg and ensure that the contents is packed securely. We also recommend that all medication is carried as hand luggage, and not packed away in luggage that will be stowed away on the coach.

 

Lost Property

Phil Haines Coaches will not accept liability for any damage to or loss of property or equipment that has been left on the coach. Any item of lost property will be held for a period of one month following the date of the excursion laid down by the Road Traffic Act 1960 and the Public Service Vehicles (lost property) 1995.

 

Wheelchairs

We will gladly accept folding wheelchairs, subject to them being able to be stowed away in the luggage hold of the coach. We will consider accepting larger battery powered wheelchairs or scooters providing they can be dismantled and assistance can be given in loading/unloading them into the luggage hold of the coach. We can only accept wheelchairs that have been pre-booked onto the coach, please ensure details are clearly stated at the time of booking.

 

Single Rooms

Phil Haines Coaches do not profit from single room supplement charges. These fees are set by the hotel and Phil Haines Coaches are not in control of these fees. When sourcing hotels we try our best to obtain as many single rooms free of this supplement charge. Please note that when there is a single room supplement, this does not always mean that the room is a double/twin for sole use.

 

Porterage

Porterage is included with all holidays over two nights, unless otherwise stated.

 

Pick up Points and Times

We aim to keep pick up points to a minimum, thus spending less time in the local area and more at the destination. Please note we only pickup/drop off at the designated points, unless arrangements have been made with Phil Haines Coaches in advance, and then only in exceptional circumstances.

 

Seat Allocation

Due to different coach configurations and operational reasons we may have to allocate different seat numbers. Although this will be avoided as much as possible.

 

Door to Door

Door to Door service is offered on every holiday included in the brochure, except one-night tours. With our door to door service using our minibuses and local taxis we transport you from your home to a central destination where you will join the coach.

 

Late Arrival of Passengers

Phil Haines Coaches will not be responsible, under any circumstances, for customers failing to board the coach at their allotted time or when instructed by the driver. Any additional travel costs incurred by the customer in those circumstances are not refundable.

 

Travel Times

We provide pick up times and drop of times according to normal traffic situations, we ask that customers are understanding and respectful to any unforeseen circumstances that may arise.

 

Brochure Accuracy

The information in this brochure is believed to be accurate at the time of going to press (November 2018).

Phil Haines Coaches endeavours to ensure that the most up to date and correct prices are shown in our brochure. Occasionally an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday or excursion.

 

General Data Protection Regulations

We retain your full contact details and other information in secure files and electronic storage facilities. We may use the information to contact you by mail, telephone or electronic means. We must pass your information on to the relevant suppliers of your travel arrangements. In making this booking you consent to this information being passed on to the relevant persons or suppliers.

 

Emergency Contact

Our emergency contact details are Telephone: 01205 722359.