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Terms and Conditions

How To Make A Booking

Day Excursions

1. For all day excursions please contact our office team to check availability and complete your booking, payment may be taken over the phone, or tickets can be held for 7 days from booking, allowing for payment by cash or cheque. If the deposit is not received the tickets may be released back to sale.


2. Please contact our office team on 01205 722359 during normal office hours to check availability, our staff will happily take you booking over the phone.
3. You may prefer to complete the booking form provided within our brochure, if you don’t have one please let our office staff know and they will ensure that you are sent a copy or the the booking form can be downloaded from here.
4. A receipt will be issued and emailed out to you as soon as possible. Please ensure that you read these documents and ensure that all details are correct.


A deposit will required upon booking, payment can be made by cash, card or cheque. Cheques should be made payable to Phil Haines Coaches Ltd.

A deposit of £10 is required for a day trip, however if booking a destination with entry tickets, the deposit will be the cost of the ticket. The balance of the payment for a day trip is due 7 days before departure.

A £50 deposit is required when booking a holiday. The balance of the payment is due 6 weeks prior to the departure date.

If you need to cancel your holiday

You or any member of your party can cancel the holiday, please ensure that you call the office on 01205 722359 so that your request can be dealt with efficiently and the cancellation date can be confirmed.

If you need to cancel your holiday than the following scale will be used, ensuring that any supplies that have been bought in such as hotel accommodation, ticket prices etc are covered. We are aware that exceptional circumstances may arise, these will be dealt with at the managers discretion.

Period before departure at which cancellation is confirmed Amount of cancellation charge
More than 42 days Loss of deposit
28 – 42 day 30% of total cost
14 – 27 days 50% of total cost
7 – 13 day 75% of total cost
0 – 6 days 100% of total cost

If You Need To Cancel Your Day Trip

Call the office on 01205 722359 if you are unable to attend the trip you are booked onto, your deposit is non-refundable and the full amount of the trip will be lost if cancelling between 0 – 6 days prior to the departure date. Exceptional circumstances will be considered at the managers discretion.

If We Need To Cancel Your Holiday Or Day Trip

In Extreme circumstances it may become necessary for us to cancel your holiday or day trip due to the lack of support. In this instance we will refund all monies paid.

Holiday Insurance

We are unable to offer travel insurance; however, we do strongly recommend that you do not travel without adequate cover for your holiday.

Special Requests

All special requests should be entered on the booking form. These cannot be guaranteed, but we will do our utmost to accommodate you where possible, all decisions will be made at the managers discretion.

For Your Comfort, Safety and Security

All the seats on the coach are fitted with seatbelts, which by law now must be worn. Failure to do so is an offence. It is illegal to smoke on the coach and use of an e-cigarette (or similar) is not permitted. Smokers are reminded that bookings are taken on this understanding.

The consumption of alcohol is not permitted.

The use of mobile phones and other hand-held devices during coach journeys often causes annoyance to fellow passengers and can distract the driver. Therefore, we respectfully request that the use should be kept to a minimum and personal headphones should be used when necessary.


Complaints should be made in writing within 7 days of the excursion and sent to Phil Haines Coaches, Ralphs Lane, Frampton West, Boston, Lincolnshire, PE20 1QU.

Lost Property

Luggage is carried at the owner’s risk, Phil Haines Coaches will not accept liability for any damage to or loss of property or equipment that has been left on the coach. Any item of lost property will be held for a period of one month following the date of the excursion laid down by the Road Travel Act 1960 and the Public Service Vehicles (lost property) 1995.


We will gladly accept folding wheelchairs, subject to them being able to be stowed away in the luggage hold of the coach. We will consider accepting larger battery powered wheelchairs or scooters providing they can be dismantled and assistance can be given in loading/unloading them into the luggage hold of the coach. We can only accept wheelchairs that have been pre-booked onto the coach, please ensure details are added to the booking form.

Single Rooms

On any of our holidays there are only a limited amount of single rooms in our allocation from each hotel. Please be aware when an additional single room is sourced from the hotel, it may carry an additional surcharge.

Brochure Accuracy

We make every effort to ensure the accuracy of the brochure information and pricing. Regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday or day trip with us at the time of booking and when you receive your confirmation.

Pick Up Points and times

We aim to keep pick up points to a minimum, thus spending less time in the local area and more at the destination. Please note we onlu pickup/drop off at the designated points, unless arrangements have been made with Phil Haines Coaches in advance, and then only in exceptional circumstances.

A door to door service is offered on holidays of 7 nights or more, convenient pick up points are offered for all holidays and day trips.