Phil Haines Coaches Ltd | Tel: 01205 722359

Our Frequently Asked Questions

How do I make a booking?
How do I make changes to my booking?
What time will my pick up be?
When do I pay?
Can I take my mobilty scooter? Walking aid?
Can I choose my seat?
Can I park at your depot?
Will I get picked up from home?
I need to cancel my booking, what do I do?

1. How do I make a booking?

Bookings can be made online, over the phone or by visiting our office on Ralphs Lane, PE20 1QU. Our office opening hours are Monday to Friday 9.00am to 4.30pm.

2. How do I make changes to my booking?

Changes can be made over the phone or by visiting our office. Substantial changes may result in administration charges. Should you wish to make a change close to the departure date, it may not be possible and you may incur our standard cancellation charges.

3. What time will my pick up be?

If you have booked a day excursion, your pick up time will be printed on your booking confirmation and shared with you at the time of booking. If you have booked a holiday, we will allocate you pick up time and share this with you in your travel packs. These will be posted out a week to 10 days before your departure date.

4. When do I pay?

We ask for a deposit at the time of booking and then the full balance is due prior to your departure. For day excursions, we ask for a deposit from £10 at the time of booking and the full balance is then due one week before travel. For coach holidays, a deposit of £50 is requested at the time of booking with the full balance due six weeks before travel. The date of your balance due date is shown on your booking confirmation.

5. Can I take my mobilty scooter? Walking aid?

Of course, we just ask that you notify our booking team at the time of booking. Due to weight restrictions we are only able to accommodate a limited number of aids on the vehicle. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance. It is the bookers responsibility to advise us at the time of booking about any mobility issues.

6. Can I choose my seat?

Absolutely, seats are chosen at the time of booking. The customer has a choice of where they would like to sit on the coach, if booking over the phone or in person the booking team will advise which seats are available and try to accommodate your requests.

7. Can I park at your depot?

I am afraid that we do not currently have the space to offer customer parking at our depot. Our depot is also not on the pick up route, there are local car parks available along the route for public use. If you have any questions or queries regarding parking please contact our bookings team on 01205 722359.

8. Will I get picked up from home?

Door to door service is included in all holidays of three nights or more. Please see … for more information regarding the area included.
Short breaks of less than three nights offer limited local joining points for you to meet the coach. Local joining points are located in destinations where public parking is available.